Refund Policy

1. Overview

Assetof.io is committed to ensuring customer satisfaction with our enterprise asset management platform. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting them. We encourage you to take advantage of our 14-day free trial to fully evaluate the Platform before committing to a paid subscription.

2. Free Trial

All plans include a 14-day free trial with full access to Platform features. No credit card is required to start your trial. The trial period automatically expires after 14 days, and you will only be charged if you actively choose to subscribe to a paid plan. We strongly recommend using the full trial period to ensure the Platform meets your organization's needs before subscribing.

3. Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time from your account settings or by contacting support@assetof.io • Upon cancellation, your access to the Platform continues until the end of the current billing period • Monthly subscriptions are not eligible for prorated refunds for unused days within a billing period • No charges will be made after cancellation takes effect at the end of the current billing cycle

We recommend canceling at least 3 business days before your next billing date to ensure no additional charges.

4. Annual Subscriptions

For annual subscription plans:

• Annual subscriptions are charged upfront for the full 12-month period • A prorated refund for unused months may be issued if you cancel within the first 30 days of your annual subscription and have not made extensive use of the Platform • After 30 days, annual subscriptions are generally non-refundable except as required by applicable law or under exceptional circumstances • You may downgrade to a monthly plan at any time; the difference in pricing may be applied as credit toward future billing

For enterprise annual contracts with custom terms, refund provisions are specified in your individual service agreement.

5. Eligible Refund Situations

Refunds may be considered in the following circumstances:

**Platform Unavailability:** If the Platform experiences sustained downtime exceeding our stated SLA commitments (99.9% uptime) for a given billing period, affected customers are eligible for service credits.

**Billing Errors:** If you were charged an incorrect amount or charged after successfully canceling, we will issue a full refund for the erroneous charges.

**Technical Issues:** If critical Platform functionality is persistently unavailable and our technical team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a prorated refund.

**Duplicate Charges:** If your payment method was charged more than once for the same billing period, the duplicate charge will be refunded immediately.

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees for periods where the Platform was used as intended • Setup, implementation, or onboarding fees once services have been initiated • Professional services, training, and consulting fees • Annual subscription fees beyond the first 30 days • Charges for plan upgrades during a billing period • Fees paid under promotional or discounted pricing

7. How to Request a Refund

To request a refund or service credit:

1. Contact our support team at support@assetof.io with the subject line "Refund Request" 2. Include your account email address, subscription plan, reason for the refund request, and relevant dates 3. Our team will review your request within 5 business days 4. Approved refunds are processed within 7–10 business days and returned to the original payment method

For enterprise accounts, contact your dedicated Customer Success Manager directly.

8. Service Credits

In situations where a refund may not be applicable but a service disruption occurred, we may issue service credits. Service credits are:

• Applied to your account and used toward future billing cycles • Non-transferable and have no cash value • Valid for 12 months from the date of issuance • Calculated based on the proportion of affected service and duration of disruption

SLA credits are calculated per our uptime guarantee commitments and are applied automatically where applicable.

9. Chargebacks

We strongly encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card provider. Unauthorized chargebacks may result in:

• Immediate suspension of your account pending resolution • Loss of access to any stored data until the chargeback is resolved • Termination of your account for repeated unauthorized chargebacks

We are committed to resolving billing issues promptly and fairly.

10. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific billing situation, please contact us:

Email: support@assetof.io Subject: Billing Inquiry or Refund Request Response Time: Within 2 business days

Enterprise accounts: Contact your dedicated Customer Success Manager.